Help
Straight answers
Plans, trials, apps, billing and support, in plain English. Can't find yours? Open a ticket or ask on Discord.
Getting started
How do I sign up?
Pick a plan on the plans page, then check out on shop.omegamedia.cc, our secure store. Your service is set up automatically and we email your sign-in details. They're in your client area too.
Which plans have a free trial?
OMEGA TV, Streaming Lite (Emby Lite or Jellyfin Lite) and Premium Emby, each free for 24 hours. The Premium Emby trial has 3 streams. Ultimate, Omega Books, Lite TV Bundles and P Share don't have a trial.
Offline downloads on Lite need a paid plan. Start a free trial in the shop.
What do I need to watch?
A TV, streaming box, phone, tablet or computer, plus a free app. We send the sign-in details.
Movies and series play in Emby or Jellyfin, free apps for movies and series: install one, sign in, press play. Streaming Lite works in either. Premium Emby uses Emby. Live TV plays in an IPTV app like TiviMate. The setup guide covers each device.
Which Emby app should I install?
Our Emby servers run Emby Premiere, so Premiere features are included. The Emby apps in the Play Store and the App Store won't connect, so on Android and Fire TV install Emby with one of our Downloader codes, or use a third-party app like VidHub or Serenity. On iPhone, iPad, Apple TV and Mac, use a third-party app such as Infuse, SenPlayer, Forward or VidHub.
The Downloader codes are in the app setup guide. Jellyfin Lite works with Jellyfin apps from your app store as usual.
Do you have your own app?
Yes, in beta. Silo is our new app, included free with paid Streaming Premium and Ultimate plans. You don't need it to watch: every movie, series and live TV plan also works in Emby, Jellyfin, P Share or an IPTV app, depending on the plan.
How many screens can watch at once?
Live TV and movies are counted separately. Connections are how many screens can watch live TV at the same time. Streams are how many screens can play movies and series at the same time.
OMEGA TV has 1 to 5 connections. Streaming Lite and Streaming Premium have 3 or 5 streams. Ultimate has 5 streams, whatever number of TV connections you pick. A paused video doesn't count. Connection limits has the details.
Plans and catalog
What quality do you offer?
HD (720p) and Full HD (1080p) as standard, and 4K for newer releases. Premium goes further: full 4K Blu-ray remuxes, wherever a 4K disc exists. Multiple audio tracks and subtitles come with a title when the source has them.
Requests
How do I request a movie or series?
Use Library Manager, your account hub for requesting titles. Sign in with the Library Manager details shown in the shop, search for a title and press Request. Movie, series and anime requests are unlimited on Lite, Premium, Ultimate and Lite TV Bundles.
How fast do requests arrive?
On Lite, titles already on Premium are usually added within seconds. Everything else goes through the normal request process, and your app may take a little longer to show it. Track progress in Library Manager. Lite series requests include every available season, and future episodes as they arrive.
Books
Are comics and manga included?
Yes. Omega Books and both Ultimate Bundles include ebooks, audiobooks, comics and manga. Use Library Manager in your browser, Absorb for reading and listening, or an OPDS reader for ebooks, comics and manga. Supported formats depend on the app.
Which apps can I use for Omega Books?
Absorb is recommended for iPhone, iPad and Android. On Mac, Windows and Linux, use the web library or an OPDS reader for ebooks, comics and manga. Compatible ebooks can also be sent to Kindle and Kobo. The Books guide has app downloads and setup links.
Which login do Absorb and OPDS use?
Your Library Manager email and password, shown under Library login on your shop service page. On Ultimate, expand Books & Library Manager first. Absorb and audiobook apps use the /abs server. OPDS readers use the /opds catalog with authentication turned on. There's no separate OPDS password. OPDS reading progress stays in the reader app.
Can audiobook listeners have separate profiles?
Yes. Your Library Manager account has Main plus up to 4 more listeners, shared across your services. Each listener gets their own progress and login details, with the same audiobook catalog and no child filtering. Extra profiles are for audiobooks only, so use Main for reading and OPDS. Manage listeners under Listening profiles on your shop service page.
Billing and account
How do I pay?
Card, PayPal or crypto, through our secure shop at shop.omegamedia.cc. Every paid plan is a recurring subscription unless it's clearly labeled as a one-time purchase. You see the renewal price and billing period before you pay, and the plan renews at that period until you cancel. Charges appear as Omega Digital on your statement.
Can I change my plan?
The changes available for your plan are shown in your client area. OMEGA TV is the exception: you can't raise its connection count mid-term unless you agree to reset your subscription days. If the change you need isn't listed, open a ticket.
How do I cancel?
Cancel in your client area before the renewal date and you won't be charged again. You keep access until the paid period ends, unless the account is suspended or closed for breaking the terms. Not using the service, deleting an app or removing a card doesn't cancel it.
Can I get a refund?
Completed purchases and renewals are final and non-refundable. We investigate and correct verified duplicate or incorrect charges, and any consumer right that can't legally be waived still applies. Read the no-refund policy.
Can I share my account?
Your plan covers you and the people who live with you at the same address. Your own devices work at home and while traveling. Sharing outside your household, reselling access, posting logins publicly and commercial use aren't allowed. Read the account sharing policy.
Support
How do I get help?
Log in to the shop and open a ticket, or ask in our Discord community. A person on the team replies, usually within 12 hours. Setup problems are often solved faster with the setup guides.
What are the Discord rules?
Be respectful, use the right channel for your topic, never share login details, and follow Discord's Terms of Service. Admins enforce the rules.
Can I invite friends?
Yes. Each person needs their own subscription. With Refer a Friend you earn 15% of a friend's first payment as account credit, applied automatically once your balance reaches $10. Get your referral link in the client area.
Still stuck?
Log in to the shop and open a ticket, or ask on Discord. A person on the team replies, usually within 12 hours.