Talk to us
Tickets go to a person on the team. Pick the route that fits your question.
Ways to reach us
-
Members
Something not working?
Log in to the shop and open a ticket. A person on the team replies, usually within 12 hours. Include your device and app, and what you tried.
-
New here
Choosing a plan?
Compare our main plans side by side. Free 24-hour trial on Streaming Lite and Premium Emby.
-
Billing
A question about a charge?
Invoices, payment methods and cancellation are in your client area. Charges appear as Omega Digital. For a duplicate or incorrect charge, open a ticket.
Faster than a ticket
A few things you can sort out yourself, right now.
-
Missing a movie or series?
Request new titles in Library Manager; requests are unlimited on Lite and Premium. If a title that should be there is missing or won't play right, use OMEGA Reports instead. Both open from your service page.
Open My Services -
Buffering or a blank screen?
The buffering guide checks your app, device and network, one step at a time.
Fix buffering -
Too many screens playing?
Each plan has a set number of screens that can play at once.
Connection limits
Find us online
Hear about service updates.