What Is a Connection?
Streams are how many screens can play movies and series at the same time.
A connection is counted each time you actively stream content on a device. Each device streaming at the same time uses one connection.
- Watching on your TV uses 1 connection
- Watching on your TV and phone at the same time uses 2 connections
- A paused video may keep its session open, so stop playback and close the app to free the screen
How Many Connections Do I Have?
Your connection limit depends on your subscription plan. Check your client portal to see your plan details and connection limit.
| Plan | StreamsMovies and series |
|---|---|
| Streaming Premium Emby or P Share | 3 or 5 |
| Streaming Lite Emby Lite or Jellyfin Lite | 3 or 5 |
What Happens If I Exceed My Limit?
If you try to stream on more devices than your plan allows:
- The new stream may not start
- You may see an error message about too many connections
- You will need to stop playback on another device first
Tips for Managing Connections
- Close apps when done: Fully close streaming apps rather than only minimizing them
- Log out unused devices: If you no longer use a device, log out of the app
- Check for background playback: Some apps continue playing in the background
Need More Connections?
If you need more simultaneous streams, consider upgrading your plan. Visit our store or contact support for upgrade options.
If you believe there is an issue with your connection count, submit a support ticket. Include your service name, app or device, and screenshots if possible.