Support Center

To join Omega Media, you need to sign up through our Discord server:

1. Join our Discord server using the invite link on our website
2. Complete the verification process with our Discord bot
3. Contact our admins in Discord to discuss subscription options
4. Payment and account setup is handled entirely through Discord
5. Once approved, you'll receive your Emby server access details

All communication and support happens through our Discord community!

We use Emby as our streaming platform for movies and TV shows:

• Professional Emby server infrastructure with Premiere features
• Access through Emby apps on all devices
• High-quality streaming with adaptive bitrates
• Direct play and transcoding support
• Emby Premiere benefits included on our server
• We do not have our own custom streaming app

You'll need to download the official Emby app for your device after subscribing.

Standard subscription includes 3 concurrent streams:

• 3 simultaneous streams included by default
• Additional streams available for an extra fee
• Contact Discord admins to expand your stream limit
• Perfect for families or multiple users

Discuss your streaming needs with our admins for custom arrangements.

All payments are handled through our Discord server:

• Join our Discord server first
• Contact admins to discuss subscription plans
• Payment methods and pricing discussed privately
• No website-based payment system
• All billing inquiries handled by Discord admins

This ensures personalized service and secure payment processing.

Subscription changes are handled through Discord:

• Contact admins in Discord for plan changes
• Upgrade or downgrade options available
• Stream limit adjustments possible
• Flexible billing arrangements

Our admins will work with you to find the perfect plan for your needs.

Cancellation is handled through Discord admins:

• Contact admins in Discord to cancel
• Flexible cancellation policies
• No automated billing to worry about
• Personalized assistance with account closure

We work with each member individually to address any concerns.

We offer two convenient ways to request content:

Both systems are integrated with our library for fast content addition.

Request fulfillment depends on availability and demand:

• Popular content usually added within 24-48 hours
• Obscure or older content may take longer
• Automated systems prioritize requests
• Community votes help prioritize popular requests

Check Discord for updates on your specific requests.

We provide high-quality content across all formats:

• HD (720p) and Full HD (1080p) standard
• 4K Ultra HD for newer releases
• Remux quality for premium viewing experience
• Multiple audio tracks and subtitles when available
• Optimized encoding for best streaming experience

Quality varies by source material and availability.

All support is provided through our Discord server:

• Join our Discord community for all support needs
• Contact admins directly for urgent issues
• Community members help each other
• No email support available
• Active community with quick response times

Discord is your one-stop destination for all Omega Media support.

Our Discord community has clear guidelines:

• Be respectful to all community members
• Use appropriate channels for different topics
• No sharing of login credentials
• Follow Discord's Terms of Service
• Admins enforce rules fairly and consistently

A welcoming community makes the experience better for everyone.

Friends are welcome to join our community:

• Share our Discord invite with friends
• Each person needs their own subscription
• Group discounts may be available
• Contact admins about bulk subscriptions

Building a larger community benefits everyone with better content and support.